Shipping Policy

Q: How long does shipping take?
We aim to process and dispatch orders within 7 working days from the date of payment.
Please note: Shipping lead times may increase during peak seasons due to high demand.

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Q: What shipping options are available?
We work with a range of trusted shipping partners, including Courier Guy, Internet Express, Postnet, etc.

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Q: What if I am not able to receive deliveries?
We also offer delivery to your nearest PostNet for your convenience. 

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Q: Do you offer free shipping?
Yes! We offer free shipping on all orders over R1,500.

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Q: How can I track my order?
Once your order has been shipped, you’ll receive email updates with tracking details.
You can also track your order anytime at: https://urbannguni.com/a/track