Returns & Exchanges

Q: Can I return my purchase?
Yes, we accept returns within 7 days of receiving your order. All returns are reviewed on a case-by-case basis.

Q: What is your returns process?

  1. Contact us within 7 days of delivery to request a return.

  2. We will review your request and confirm if your return is approved.

  3. Returned items must be unused, and in original condition.

Q: Are shipping fees refundable?
No. Shipping costs are non-refundable, and you will be responsible for the return shipping fee (unless the return is due to an error on our part).

Q: Do natural markings or colour variations qualify for returns?
No. Natural leather variations—including slight colour differences, patina development, or natural marks such as tick bites, scars, or wrinkles—are part of the authentic character of leather and are not considered defects.

Q: Can I return custom engraved products?
No. Custom engraved or personalized items cannot be returned or exchanged.

Q: How are refunds handled?
Once your return is received and inspected, we’ll notify you regarding approval. If approved, refunds will be processed to your original payment method (excluding shipping fees).