Returns & Exchanges
Returns & Refund Policy – Urban Nguni
Return Period ⏱️
We accept returns within 30 days of delivery.
Customers must request a return within 30 days after receiving the order.
Eligible Returns ✅
We accept returns for both defective and non-defective products, subject to approval.
To qualify for a return:
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The item must be unused
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The item must be in original condition
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The return must be requested within 30 days of delivery
All return requests are reviewed before approval.
Return Process 📦
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Contact us within 30 days of delivery to request a return.
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We will review your request.
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If approved, you will receive return instructions.
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Ship the item back in original condition.
Return Costs 🚚
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If the return is due to:
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A defective item
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An incorrect item sent by us
We will cover the return shipping costs.
Refunds 💳
Once your return is received and inspected, we will notify you if the refund is approved.
If approved:
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Refunds will be issued to the original payment method within 5 days.
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Original shipping fees are not refundable
Exchanges 🔄
We accept exchanges for eligible items.
Contact us within 30 days of delivery to request an exchange.
Non-Returnable Items ❌
The following items cannot be returned or exchanged:
Custom or Personalized Products
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Custom engraved items
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Personalized products
Natural Leather Characteristics 🐄
Natural leather variations are not considered defects.
These include:
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Colour variations
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Natural markings
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Scars
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Tick bites
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Wrinkles
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Patina development
These characteristics are part of genuine leather and should be embraced.